Privacy Policy (GDPR Compliance)

Controller:
Agami Ceramics
Celebesstraat 33-1
1094EM Amsterdam, The Netherlands

We at Agami Ceramics are committed to protecting your personal data and complying with the European General Data Protection Regulation (GDPR). This Privacy Policy explains what personal data we collect, how we use it, and what rights you have.

1. Scope

This policy applies to all personal data we process, including data of customers, suppliers, business partners, and website visitors.

2. Data Collected

We may collect and process the following data:

Identification and contact details (name, email, phone, address)

Order and payment details

Communication records (emails, messages)

Supplier and partner contact information

Website usage data (cookies, analytics – where applicable)

3. Purpose of Processing & Legal Basis

We process personal data for the following purposes:

To fulfill contracts and deliver products (legal basis: contract)

To issue invoices and process payments (legal basis: legal obligation/contract)

To provide customer service and answer inquiries (legal basis: legitimate interest)

To send marketing communications when consent is given (legal basis: consent)

To maintain supplier and partner relationships (legal basis: legitimate interest)

4. Data Sharing

We share data only with trusted third parties when necessary, such as:

Logistics providers (for deliveries)

Payment service providers (for transactions)

IT and website hosting providers

All third parties are contractually obliged to protect data and act in compliance with GDPR.

5. International Transfers

If personal data is transferred outside the EEA, appropriate safeguards such as Standard Contractual Clauses (SCCs) are applied.

6. Data Retention

Customer and order data: retained for 2 years after the last transaction (unless required longer by law, e.g. tax rules).

Supplier/partner data: retained as long as the business relationship is active and for up to 2 years after.

Marketing data: retained until consent is withdrawn.

7. Data Subject Rights

You have the right to:

Access your data

Request correction or deletion

Restrict or object to processing

Request data portability

Withdraw consent at any time

Requests can be made by contacting us at hello@agami.studio. We respond within 10 days.

8. Security Measures

We apply appropriate technical and organizational measures to protect data, including secure storage, restricted access, encryption where appropriate, and regular backups.

9. Updates

This policy is reviewed regularly and updated when necessary. The latest revision is September 2025. Users will be informed of major changes via the website or direct communication.

Contact:
Agami Ceramics
Celebesstraat 33-1, 1094EM Amsterdam, The Netherlands
hello@agami.studio